The digital channels team of a mobile operator in the U.K.
Wei Square assisted the head of digital channels and steer a number of initiatives including: A-B and multi-variant testing on the e-commerce platform, Salesforce self-care capabilities development for business customers and a change programme to improve the team's performance on predictability, agility, collaboration and governance.
Results:
* Re-design project approach and adjust project team to re-align the project to its objectives.
* Demonstrating ability to dive into details when required to achieve best results.
* Translate governance and organisational change objectives into an action plan, then lead a change programme before handing it over to more junior staff.